CICC Code of Professional Conduct: Disciplinary Proceedings, 2024-25
**** Webinar & Video
Seminar ID: PCD – 0525 May 22, 2025
( 3 Hours, Approved By CICC)
Format: Webinar & Video
Language: English
Provider: Immigration Learning & Information Centre, IMLIN
Webinar Date: May 22, 2025
Webinar Time: Starts @ 2:00pm – Ends @ 5:15pm ET
Expiry Date for Video ONLY: May 22, 2026
Introduction:
Cindy Ramkissoon-Shears- RCIC
Presenter: Cindy Ramkissoon-Shears – RCIC
Cindy Ramkissoon-Shears- RCIC has been a Regulated Canadian Immigration Consultant since the establishment of the regulatory body in 2004. She is partnered with her father at their firm Immigration Matters, a family-owned business in Toronto, Ontario. In addition to her professional duties, Mrs. Ramkissoon-Shears was privileged to be part of the first online Certificate Program with CSIC (Canadian Society of Immigration Consultants) e-Academy as a course author in 2009. She was responsible for authoring the “Temporary Residence in Canada” portion of their program and was an instructor for that course until February 2012. Subsequently, Mrs. Ramkissoon-Shears began working with Ashton College located in Vancouver, British Columbia in the same capacity as an Online Instructor, assisting those interested in becoming Regulated Immigration Consultants of Canada. In addition to her instructional duties, Mrs. Ramkissoon-Shears has been full-time employed with Immigration Matters for over the last decade. She has learned the family business from the ground up. Mrs. Ramkissoon-Shears is responsible for its day-to-day management, marketing prospective clients, and dealing with a client’s Canadian Immigration issues, as well as keeping abreast of any changes in Canadian Immigration law.
AGENDA:
Code of Professional Conduct Overview
– Key Sections
– Disciplinary Process Overview
SECTION: College of Immigration and Citizenship Consultants Act
Professional Conduct
– Code of professional conduct
– Standards of professional conduct and competence
Complaints
– Complaint to the College
– Consideration and investigation of complaints
– Jurisdiction — former licensees
Investigations
– Investigator
– Power to require information and documents
– Authority to enter
– Authority to issue warrant
– Obstruction and false statements
Decision of Complaints Committee
– Referral to Discipline Committee
– If dispute resolution is not successful
AGENDA
Disciplinary Proceedings
– Complaints referred by the Complaints Committee
– Powers of Discipline Committee
SECTION: Common Breaches in Disciplinary Proceedings
Professional Conduct
– Conduct unbecoming
– Intimidation and coercion
Competence
– Competence and diligence
– Obligation if not competent
Relationship to Clients
– Service agreement
– Content of service agreement
Recent Decisions
– Professional Conduct
– Competence
– Relationship to Clients
Closing Remarks
– Questions and Answers
– Conclusion & closing comments
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