CICC Code of Conduct: Advocating for Your Client While Remaining Compliant
**** Webinar & Video
Course ID: CAC – 0127 January 21, 2027
( 1 Hour, Under Review By CICC)
Format: Webinar & Video
Language: English
Provider: Immigration Learning & Information Centre, IMLIN
Webinar Date: January 21, 2027
Webinar Time: Starts @ 2:00pm – Ends @ 3:00pm ET
Expiry Date for Video ONLY: January 21, 2028
Introduction:
Every Regulated Canadian Immigration Consultant (RCIC) has a professional duty to advocate zealously for their clients while complying with the ethical standards established by the College of Immigration and Citizenship Consultants (CICC). Effective advocacy is not measured solely by successful immigration outcomes but by the ability to represent clients competently, honestly, and ethically throughout every stage of the immigration process.
Whether representing clients before IRCC, CBSA, or the Immigration and Refugee Board (IRB), RCICs must make difficult decisions that protect both their clients and their professional licence. This course provides practical guidance to help consultants navigate those decisions confidently while maintaining the highest standards of professionalism.
Cindy Ramkissoon-Shears, RCIC-IRB
Presenter: Cindy Ramkissoon-Shears, RCIC – IRB
Cindy Ramkissoon-Shears is a Regulated Canadian Immigration Consultant, having been a member of the regulatory body since its establishment in 2004. She is partnered with her father at their family-owned business, Immigration Matters, in Toronto, Ontario. In addition to her professional duties, Mrs. Ramkissoon-Shears was privileged to be part of the first online Certificate Program with CSIC (Canadian Society of Immigration Consultants) e-Academy as a course author in 2009. She was responsible for authoring the “Temporary Residence in Canada” portion of their program and was an instructor for that course until February 2012. Subsequently, Mrs. Ramkissoon-Shears began working with Ashton College, located in Vancouver, British Columbia, in the same capacity as an Online Instructor, assisting those interested in becoming Regulated Immigration Consultants of Canada. In addition to her instructional duties, Mrs. Ramkissoon- Shears has been employed full-time with Immigration Matters for over the last decade. She has learnt the family
business from the ground up. Mrs. Ramkissoon-Shears is responsible for its day-to-day management, marketing prospective clients, and dealing with a client’s Canadian Immigration issues, as well as keeping abreast of any and all changes in Canadian Immigration law.
AGENDA:
Understanding Ethical Client Advocacy (10 Minutes)
- What advocacy means under the CICC Code of Conduct
- Balancing client interests with professional obligations
- Core principles: integrity, honesty, competence, and professionalism
Duties Owed to Clients (10 Minutes)
- Acting in the client’s best interests
- Managing client expectations through effective communication
- Exercising independent professional judgment
Navigating Ethical Challenges in Practice (15 Minutes)
- Responding to incomplete disclosure and misrepresentation concerns
- Managing difficult clients and unlawful instructions
- Advocacy versus unethical conduct
AGENDA
Advocacy Before IRCC, CBSA, and the IRB (10 Minutes)
- Duty of candour and ethical submissions
- Responding to Procedural Fairness Letters
- Preparing clients while maintaining professional integrity
Protecting Your Client and Your Practice (10 Minutes)
- Confidentiality versus disclosure obligations
- Documentation and file management best practices
- Risk management and knowing when to withdraw from representation
Closing Remarks & Q&A (5 Minutes)
- Practical takeaways for everyday practice
- Questions and Answers
- Conclusion and closing comments
Reviews
There are no reviews yet.